WARRANTY POLICY
Le Couleur Professionnel will provide a 14-day warranty policy which will be effective from the date the delivery was accepted by the consumer. The products are only eligible for a warranty service if the technical staff, after examining the defect/s, thinks it is due to faulty materials, controls, or other natural causes etc.
The products will not be eligible for warranty services for the following:
- Damages caused by accidents, negligence or wrong handling of the product which is not in accordance with the product instruction manual. (e.g, wrong installation, etc.)
- Damages caused by external repairs and services by other parties other than Le Couleur Professionnel.
- Damages caused by using the product for anything other than its original purpose.
- Damages caused by using parts and accessories which are not original components from Le Couleur Professionnel.
- Damages caused by using the product in a country other than the Philippines where it was originally sold.
The following guidelines shall be observed for products eligible for warranty service:
- The products repaired or replaced within the warranty period will not extend the warranty period.
- For products sold within Metro Manila, the items may be transported through courier services to HairMNL or directly to Le Couleur business address. The items and its accessories should be packed with its original box.Completion of warranty service depends on the extent of damage of the items but not longer than five (5) days within Metro Manila. Return of repaired items may take longer for customers from the provinces and outside Metro Manila.
