Returns Policy

EXCHANGES

We only replace items if they are defective, damaged, or you were sent the wrong item by mistake.

To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If 7 days have gone by since the delivery of your purchase, unfortunately we cannot offer you an exchange.

If the reason for an exchange is valid and the product is unused, we will request you to send us the item in the same condition as you received this. Once your returned item is received and inspected, and the reason for an exchange is valid, the item may be exchanged for another item of equal, higher, or lower value. If higher in value, the excess should be paid. If lower in value, the deficit will be issued as store credits. 

If you need to exchange an item, send us a message through hello@hairmnl.com. We will get in touch with you regarding next steps. 

REFUNDS

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 7 days have gone by since the delivery of your purchase, unfortunately we can no longer offer you a refund.

If the reason for a refund is valid, we will request you to send us the item in the same condition as you received this. Once your returned item is received and inspected, and the reason for a refund is valid, please expect your refund issued as store credits by default. 

If you need to request for a refund, send us a message through hello@hairmnl.com. We will get in touch with you regarding next steps.